PostNet Franchise Success Story: Building a Thriving Local Business

Launching a new business is exciting, but it’s also full of unknowns. Many entrepreneurs wonder how long it takes to build a customer base, generate consistent revenue, and establish themselves in their community.

At PostNet, we’ve seen that the right business model, along with strong local relationships and franchisor support, can speed up that journey.

One example is Kris Antwan, owner of PostNet Peoria, Arizona, who exceeded expectations by achieving 167% of his first-year budget after opening his center in July 2025.

A Strong Start with the Right Support

For Kris, choosing PostNet wasn’t just about opening a print and shipping center. It was about joining a franchise system with proven processes and ongoing support.

As Kris explains:

“The support from PostNet HQ was a major factor for me. Having a team behind you that genuinely wants to help you succeed makes all the difference when you’re building a business from the ground up.”

Building a Local Business Through Relationships

Rather than relying solely on advertising, Kris invested time in becoming an active member of his local business community.

His most successful growth strategies included:

• Participating in community events
• Building relationships through the local Chamber of Commerce
• Using targeted Google Pay-Per-Click advertising
• Introducing himself to nearby businesses and becoming a trusted local resource

These efforts helped create repeat customers, referrals, and larger commercial projects as the business matured.

Why Community Matters

One of the biggest lessons Kris learned is that people prefer doing business with businesses they know and trust. Today, many customers know him by name, and he knows theirs. That personal connection has become one of the biggest drivers of customer loyalty and repeat business.

Lessons for Future Franchise Owners

Kris’s advice for prospective PostNet owners is refreshingly straightforward:

• Build relationships before trying to sell.
• Become active in your local business community.
• Focus on consistency rather than quick wins.
• Treat every customer interaction as an opportunity to build trust.

His experience also reinforced that every marketing tactic won’t work equally well in every market. Testing, learning, and doubling down on what delivers results is part of building a successful business.

Read Kris’s Full Success Story

Kris’s journey demonstrates how a combination of franchisor support, community engagement, and consistent local networking helped his PostNet center outperform expectations during its first year.

Download the full New Center Success story to learn more about his growth timeline, marketing strategies, and advice for new franchise owners.