PostNet Franchise Owners Discuss Growth Opportunity

The prospect for growth remains strong for PostNet franchise owners around the country

After more than 20 years in business, PostNet, the nation’s first Neighborhood Business Center, is still poised for growth. A variety of digital printing, marketing, graphic design and shipping services has catapulted PostNet centers around the country into a critical role among small business communities. But don’t just take our word for it. We asked eight PostNet owners a critical question: How large is the growth opportunity for your business?

Scott Harrington, who owns a PostNet in Verona, NJ, believes more growth is on the horizon.

Scott Harrington, who owns a PostNet in Verona, NJ, believes more growth is on the horizon.

“It’s endless. When we were looking at the business model for pack and ship, what attracted us to PostNet was the flexibility of the offerings. We wanted the flexibility to look at new services and new offerings. The growth potential is truly a matter of where we want to take the business. Corporate is always willing to listen to opportunities for the brand, including web-based services and other things that expand the opportunity outside of the local footprint.” – Scott Harrington, Verona, New Jersey

“There’s a lot of growth opportunity, and we’re not even near what we can do. We are continuing to grow. I’m also not relying on PostNet to do the work for me. We have the name recognition, but it’s up to me to go out, get all the business and bring it back to the center to do a good job.” – David Petty, Austin, Texas

“Unlimited. We feel we are in a great area of the community. There is a lot of growth happening right now, and it’s only the beginning. Opportunity’s door is waiting to open.” Breese Elkins and Margy Tucker, Plano, Texas

PostNet franchisee Tom Fletcher has jumped in headfirst, prompting growth with creative offerings.

PostNet franchisee Tom Fletcher has jumped in headfirst, prompting growth with creative offerings.

“I think the opportunity is tremendous. There are so many things we can do to help small business. Whether it’s packaging or direct mail, our clients are diverse — and we can fulfill their needs. In the fall I did a 20-foot banner for Hurricane Sandy Relief Efforts — a monster thing on a 53-foot trailer, and we used it to collect clothes, bedding and nonperishables for people. … You need to be willing to jump in as a business owner. Nobody is going to walk into the store just because you flipped on the ‘open’ sign. You have to get out and touch people to let them know you’re there, do business calls, be involved. If you sit behind the counter, you’re never going to be successful. Some people may not want to be as involved as me, or may prefer to call on businesses one at a time, but I think it’s a much slower way to get known.” – Tom Fletcher, Sewell, New Jersey

“I think there’s a lot of untapped potential. There’s always the big guys out there, but there are so many small businesses that need the services we have to offer. We know what works in print, what works in web design. If you’re a small business and don’t have a website, you’re not in business. If you’re going to go out and let people know what you can do for them, the opportunities are great. If you’re going to open a store and wait for customers to come to you, you’re not going to be in business long. I’m focused on helping small businesses grow and joining networking groups and getting my name out there, I think the opportunities are great and limitless.” – Irene Fenolio, Las Vegas, Nevada

Irene Fenolio, franchise owner in Las Vegas, Nevada, with her husband and co-owner, Ron.

Irene Fenolio, franchise owner in Las Vegas, Nevada, with her husband and co-owner, Ron.

“I think you can make a good living with it. There are stores that have done quite well, especially the ones getting more into the printing side of it. There’s a lot of upside. You need to market yourself, because your printing customers aren’t necessarily going to be right next door. My two best customers are 20 or 30 miles away, and we have customers all around the metro area, as well as in California, Florida, Wisconsin and Iowa. Now, most of our shipping revenue comes from customers within two miles of the store, but with printing there is a whole lot more flexibility. That allows you to grow your business without having to open another location.” – Peter Rigsbee, Woodbury, Minnesota

Learn more

For in-depth details about the PostNet franchise opportunity, download our free franchise report. You can also learn more by visiting our research pages.

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