Family-Friendly Franchise Search Leads Couple to PostNet

Greg and Wendy Olson wanted a family-friendly franchise that would let them put down roots

Greg and Wendy Olson are joined by chamber of commerce members and PostNet CEO Steve Greenbaum (right) for their ribbon-cutting.

Greg and Wendy Olson are joined by chamber of commerce members and PostNet CEO Steve Greenbaum (right) for their ribbon-cutting.

Corporate careers can be a drag. For Wendy and Greg Olson, the part that was the biggest drag was always being uprooted and moving from one city to the next, forcing the couple and their kids to constantly readjust to new surroundings and rebalance their lives.

They were tired of relocating. Their latest move had brought them to the Chicago area, which they loved, and they were ready to set down roots and start a family-friendly franchise. Their search for a business opportunity led them to PostNet. They opened their PostNet B2B franchise in Glenview, Ill., in November.

“Starting a business that is family-friendly was one of the criteria that we wanted when we chose PostNet,” Wendy says. “To us, family-friendly is not only about hours; it is also about involvement and support. We treasure our children and want them to be involved in our family’s business.”

One of the things that attracted the couple to PostNet was the fact that, as a business-to-business franchise, it maintains normal business hours. Their Neighborhood Business Center is open 9 a.m. to 6 p.m. Monday through Friday, and from 10 a.m. to 3 p.m. on Saturdays. They were also attracted by the range of business services that PostNet offers customers.

PostNet Neighborhood Business Centers offer a full range of digital printing solutions for small businesses as well as graphic design, direct mail, websites, email marketing and shipping — services that are designed to help businesses grow. Its shipping services also cover all major carriers — UPS, FedEx, the U.S. Postal Service and DHL — so PostNet is able to steer customers toward the carrier that offers the best service.

Wendy says variety keeps the business interesting.

“There has been nothing boring or ordinary! We have had requests for everything from banners to calendars to posters,” she says. “We have shipped to the next town and we have shipped across the globe. We have already served a number of people and companies in our new community.”

PostNet has won a string of awards for franchisee satisfaction from Franchise Business Review.

PostNet has won a string of awards for franchisee satisfaction from Franchise Business Review.

The couple says their fellow franchisees have helped ease them through the learning curve of starting a new business, and they have also gotten a lot of good advice from their Business Support Coach, John Fincham, who is part of the support team at PostNet’s headquarters in Denver. In addition, they have been taking advantage of PostNet’s mentorship program. They are paired up with Becky Murphy-Hatosy, who owns a PostNet Center in Paragould, Ark.

The support has sped up their learning curve and given them the tools they need to provide excellent service to their customers.

“We recognize that we ourselves would like to patronize a place of business that takes the time to go above and beyond the normal service,” Wendy says. “We strive to have that type of business, where people come to you because they trust your service and your products over competitors.”

Learn more about PostNet and PostNet franchise owners

To learn about the services and the support that sets PostNet apart, visit our research pages, where you can also learn about our business model and startup costs for a Neighborhood Business Center. You can also read stories from our franchisees on the PostNet franchise blog. To learn even more, fill out a form to download our free franchise report.

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